Kristi Coulter, former executive at Amazon, discusses her book about work, gender bias, and herself. They explore chaotic work environment, meeting Jeff Bezos, understanding the Amazon system, and unreasonable expectations. They also touch on lack of promotions and the toll of Amazon's success.
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Quick takeaways
The intense and competitive culture at Amazon creates a punitive environment where fear drives performance and the practice of stacked ranking has a detrimental impact on employees.
The interview process at Amazon is rigorous and drill-focused, with a lack of guidance once hired, but those who demonstrate adaptability and resourcefulness may find success within the organization.
Deep dives
Working at Amazon: The Ups and Downs
Working at Amazon is a challenging experience that requires comfort with ambiguity and fast-paced change. The company's success and brilliance of its employees are undeniable, but the high stress and exhaustion are concerning. The intense and competitive culture, coupled with a lack of appreciation, creates a punitive environment where fear drives performance. The notorious practice of stacked ranking, despite denials from Amazon, has a detrimental impact on employees. The company's sexist environment, including a lack of women in leadership positions and gender pay gaps, is acknowledged but largely dismissed by management. Notwithstanding these shortcomings, Amazon provides opportunities for personal growth and the chance to work on innovative projects.
The Interview Process and Initial Impressions
The interview process at Amazon is known for its intensity and focus on specific areas. Candidates are drilled with questions, unlike more casual interview situations. The physical setting during interviews is often less impressive than expected, with stories of unappealing office spaces. Despite initial chaos, employees are expected to quickly navigate their roles with little guidance. However, those who demonstrate adaptability and resourcefulness may find success within the organization.
The Punitive Culture and Ambiguity of Advancement
Amazon's culture is known for its punitive nature, lacking in appreciation and gratitude. Employees are constantly focused on their shortcomings, with little emphasis on accomplishments. The ranking system and limited career growth opportunities contribute to a fear-driven environment. Some employees have experienced discouraging incidents in meetings, where criticisms were unconstructive and devastating. Gender bias is prevalent but denied by the company, leading to a lack of support for women's advancement. The punitive environment and structural issues have triggered a class-action lawsuit against Amazon, shedding light on gender pay gaps and retaliation against those who report discrimination.
The Impact of Amazon and Exit Strategies
While Amazon offers unique opportunities and exposure to innovative projects, the company's reputation has suffered due to its harsh working conditions. The demanding culture has led talented individuals, especially women, to avoid working at Amazon. Despite some positive aspects, such as transferable skills and the ability to figure out how Amazon operates, it is important for individuals to have a clear understanding of their goals and set a personal exit strategy. The combination of talent and exhaustion among employees raises questions about the sustainability of Amazon's success.
Our guest this week is Kristi Coulter, whose latest book is Exit Interview: The Life and Death of My Ambitious Career. It’s a memoir about what she learned in her 12 years at Amazon about work, gender bias, and herself. Exit Interview is Coulter's second book. Her first, Nothing Good Can Come From This, is a collection of essays about quitting drinking. As you’ll learn from this podcast conversation, it intersects with her Amazon career.
Guest hosting is Ross Reynolds, whose voice is well-known in the Seattle region from his 34 years at KUOW, the public radio station from which he retired in 2021.