The Core Report #537 How DBS Became the World's Best Digital Bank with Piyush Gupta
🎙 In this episode of The Core Report Weekend Edition, Govindraj Ethiraj speaks with Piyush Gupta, CEO of DBS Bank, on how DBS transformed from a traditional bank into the world’s best digital bank.🔍 Discover how AI, customer obsession, and cultural change helped DBS lead a fintech revolution — and how they're using embedded finance, predictive analytics, and Gen AI to reshape banking in 19 countries.💡 Key topics covered:1) How DBS became a billion-dollar AI-powered bank2) The concept of "embedded finance" and invisible banking3) Why "nobody wakes up wanting to go banking"4) Cybersecurity in the age of deepfakesThe future of personalized, AI-driven banking5) What DBS learned from Alibaba, Uber, and Netflix6) DBS’s India strategy & digital-only banking insights🔗 Stay tuned till the end as Piyush reveals DBS’s bold bets on blockchain, digital assets, and the future of programmable money.
📌 Timestamps
(00:00) Introduction
(01:22) DBS’ early adoption of technology for banking
(03:15) Programme of Change and Digital Transformation
(05:29) Balancing being a tech company and a bank at the same time
(06:20) Embedded Finance
(07:03) Support from Regulatory Bodies
(08:00) Issues around trust
(10:00) AI and finance and nudges
(12:48) Difference of culture between countries
(14:23) Example of AI and mortgages and other use cases
(16:40) Gen AI
(18:22) Innovation processes
(19:38) Blockchain and digital assets
(20:40) DBS in India
(22:20) Plans for India
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