The pandemic has created an opportunity. Financial brands, which had been moving toward a digital-first approach at a snail's pace, have suddenly hit the fast-forward button. Now we have to work on making products and services easier with digitalization.

What will leadership look like in this new digital and post-pandemic world?

In this episode of Banking on Digital Growth, I talk with Rich Jones, president and principal at Leading2Leadership, about leadership in a post-COVID, digital-first world.

Rich and I discuss:

Why leadership does not belong to a chosen few
The role of culture in digital growth
The one thing a financial brand must commit to do in the next 12-18 months

You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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47) #ExponentialInsights: How to Redefine Leadership w/ Rich Jones