A cancelled flight, lost bags, a lengthy delay forcing you to spend hours at an airport, and the stress of trying to rebook the family's holiday at the last minute. Travel has its delights... but it also has its challenges.
The Federal Government has released a proposed aviation consumer protection scheme.
The aim is to establish reasonable standards for airlines and airports ... like when refunds should be issued and when food and drink vouchers are appropriate.
So, what protections would you like to make your airline travel smoother?
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