Inside CMS’s work to become more digital and open-source

Since the creation of the U.S. Digital Service in 2014, several federal agencies have chartered associated offshoots, like the VA, the DOD, and the Centers for Medicare and Medicaid Services, injecting modern, digital principles into the mission work at those agencies. At CMS in particular, the digital service team plays an integral role working to transform how the federal government delivers healthcare to the American people. Andrea Fletcher is the head of that team, and she joins me in part one of a two-part episode for a wide-ranging discussion on the history of Digital Service at CMS, the major themes and challenges the team faces, and what’s next. The Federal Bureau of Investigation is using artificial intelligence to mine tips about potential threats but is revealing little about how the system actually works. Specifically, the bureau is using a system it calls the “Complaint Lead Value Probability” to prioritize tips by conducting algorithm scores and triaging, according to two versions of an agency AI disclosure. The technology, which is meant to help sort through the tips the FBI receives, is one of several AI tools employed by a bureau that also uses Amazon’s Rekognition software and drug signature algorithms. The Department of Labor is spelling out how artificial intelligence can boost job quality without harming the rights of workers, releasing a roadmap last week that aims to empower workforces in underserved communities as use of the emerging technology proliferates. The 17-page document, titled “Artificial Intelligence and Worker Well-Being: Principles and Best Practices for Developers and Employers,” details eight key priorities for AI companies and management to follow that are intended to keep the focus on “centering worker empowerment and well-being.”