Kopi Time E075: Tan Su Shan on banking through a pandemic, war, and digital disruption

Our guest to mark Kopi Time’s 75th episode is Tan Su Shan, Group Head of Institutional Banking at DBS. In a wide ranging chat, we talk about how her business is dealing with the various challenges associated with the conflict in Ukraine and the pandemic. Su Shan walks us through the approaches to managing credit risk and emergency measures deployed in these contexts. We then delve into the role of data and digitalisation in transforming banking and finance, especially in helping clients keep pace with a range of disruptions. We then talk about stakeholder accountability and green finance, especially the role technology can play in the latter. The looming topic of rising inflation and interest rates is discussed next, with the balance between rising rates helping the bottom line initially, but then those higher rates also manifesting in higher credit risks. Su Shan recognises that to deal with unavoidable complexity and volatility, the key is to have an agile team that thrives on open communication. It is this trust in her team that makes her optimistic about her business outlook.

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