Scott Malkin is the Founder and Chairman of Value Retail, the company behind the must-visit international destination, The Bicester Village Shopping Collection, that specializes exclusively in the development and operation of luxury shopping Villages across Europe and Asia. Each Village offers brands exceptional growth, the development of new markets and an introduction to new, young, affluent, traveling customers. We talk about: service as a software; the creation of environments that produce memory and meaning; the confluence of experience and digital; and how it takes discipline, humility, and passion to build one of the most important luxury goods platforms on earth, and more!

1:00: Introduction to Value Retail business

3:25: Flagship services (part I)

Four Pillars and the traveling luxury consumer

1. Real estate
2. Retail
3. Hospitality
4. Curation of experiences – Theatre

6:46: The future of physical retail is flagship retail

7:25: The software vs the hardware

9:12: Retail hospitality

12:30: How BSVC compares to other shopping centers and department stores

 16:06: Service as a software – customer acquisition and conversion

29:47: Flagship services (part II)

30:35 – 38:00: Principle of the services

 50:46: New affluent, global, young consumer is the lifeblood of the industry

51:40: What are the things you are thinking about in interested in for the next decade?

Interviewed by Mortimer Singer.