Carmen Martinez and Paulo Azevedo combine her linguistics and ethnography skills with his computing and product skills to create computer interactions that feel almost human.
Carmen and Paulo collaborate to design conversation experiences for FlixBus, a company that helps millions of travelers around the world book bus travel.
It's hard to create natural-feeling conversations between humans and computers, but they get better at it with every product launch.
https://ellessmedia.com/csi/flixbus/
