EP 298 - Rhonda Wong - CEO at Ohmyhome - A Safe Home Is the Foundation of a Good Life
Oct 17, 2023
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Rhonda Wong, CEO at Ohmyhome, discusses the importance of stable and loving families, providing a better home-moving experience, combining real estate transactions with customer satisfaction, being comfortable as an outlier, and the joy of happy customers.
Creating a work environment that prioritizes customer satisfaction over deal volume sets Ohmyhome apart from the industry norm.
Ohmyhome aims to redefine the concept of upgrading homes by prioritizing family, happiness, and safety over the size or cost of a home.
Deep dives
OMI Home: Creating a Seamless Property Solution
OMI Home, led by CEO Rondo Wong, is a one-stop property technology solution that aims to be the most trusted and comprehensive property solution for everyone. The company provides services for buying, selling, renting, and renovating homes in a seamless and effortless manner. They prioritize customer satisfaction over commission-based incentives, offering a hassle-free experience for sellers and transparent information for buyers. Rondo's personal experience of constantly moving homes due to financial constraints inspired the company's mission to redefine the concept of upgrading homes. OMI Home values family, happiness, and safety over the size or cost of a home, aiming to help people find the right home that brings them joy and stability.
Overcoming Challenges and Building Resilience
As sisters and co-founders of OMI Home, Rondo Wong and her sister Race share the same work ethic and a deep alignment in their vision. This shared background and values enable them to overcome challenges and work towards the greater good of the company and its customers. Their focus on customer satisfaction and ethical practices sets them apart from the industry norm, where commissions and upgrade-driven transactions often prevail. By paying their agents a base salary and incentivizing customer satisfaction rather than deal volume, OMI Home creates a work environment that emphasizes doing what's best for the clients. This alignment reduces friction and allows the company to stay focused on its goals.
Challenging Gender Stereotypes and Being an Outlier
Rondo Wong acknowledges the gender bias that still exists in various industries, including real estate, and aims to transcend such stereotypes. By being recognized as a role model, she hopes to inspire young girls to pursue their dreams without limitations based on gender. Alongside her sister, Rondo's presence as a female co-founder in the prop tech industry challenges conventions and perceptions. OMI Home's unique approach and commitment to customer satisfaction also make them an outlier in the real estate industry. By providing a comprehensive solution and prioritizing the well-being of their customers over upgrade-driven transactions, they redefine the way real estate transactions are handled and aim to create a positive impact on people's lives.
The Impact of Home and Building a Better World
Rondo Wong believes that a safe and stable home is the foundation of a good life, emphasizing the importance of finding the right living space. OMI Home aims to make the process of buying or selling a home easy and seamless, recognizing the significance of these milestones in people's lives. Wong shares her personal experiences and stories of customers who have found solace in OMI Home's services during difficult times like divorces or dealing with terminal illnesses. By focusing on meaningful work and being a force for positive change, Wong strives to leave a lasting impact and build a better world through business. She aims to create a future where gender and other differentiating factors are no longer a topic of discussion.
The Asia Tech Podcast recently spoke with Rhonda Wong, a co-founder and the CEO of Ohmyhome. Ohmyhome is a one-stop prop-tech company that aims to be the most trusted and comprehensive property solution for everyone.
Some of the topics that Rhonda discussed in detail include:
How her personal journey taught her the importance of having a stable and loving family
The simple need to provide a better experience to families moving home
Combining the financial aspect of real estate transactions with a genuine focus on the well-being and satisfaction of Ohmyhome's customers
Getting comfortable with being an outlier across domains
The genuine joy she feels when customers reflect their satisfaction with her and the team
Some other titles we considered for this episode:
I Come To Work Expecting to Solve Problems
You Don’t Need to Have a Larger Place to Be Happy
The Power of Aligning Business and Purpose
Building Trust in the Property Market
A Vision for a More Transparent Real Estate Industry
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