Enterprise LLMs and AI in Customer Support | Yellow.ai's Raghu Ravinutala | Artificial Intelligence Podcast

On this episode of the AI For All Podcast, Raghu Ravinutala, CEO and co-founder of Yellow.ai, joins Ryan Chacon and Neil Sahota to discuss enterprise LLMs and AI in customer support. They talk about the evolution of AI chatbots, the impact on jobs, updating AI systems, saving and increasing costs with AI customer support, industries leading the way, specialized LLMs, using AI for customer insights, and advice for enterprises deciding to adopt AI. Raghu Ravinutala is the CEO and co-founder of Yellow.ai, a global leader in Conversational AI that delivers autonomous, human-like experiences for customers and employees to accelerate enterprise growth. Since its inception, Raghu and his team have successfully expanded Yellow.ai’s presence across North America, Asia-Pacific, Europe, the Middle East, Africa, and Latin America, with 1100+ customers in 85+ countries. Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous experiences for customers and employees to accelerate enterprise growth. Powered by Dynamic AI agents, the company aims to provide human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. More about Yellow.ai: https://yellow.ai Key Questions and Topics from This Episode: (00:00) Intro (00:34) Raghu Ravinutala and Yellow.ai (00:59) Evolution of AI chatbots (06:08) Increasing adoption of AI (08:57) How will AI chatbots impact jobs? (12:19) What makes companies adopt AI chatbots? (17:15) Updating AI systems (20:14) Profiting from AI customer support (22:05) Industries leading AI customer support adoption (25:59) Enterprise LLMs and specialized LLMs (29:51) Advantages of AI chatbots (31:38) Using AI for customer insights (35:11) Advice for enterprises deciding to adopt AI (39:12) Learn more about Yellow.ai Subscribe on YouTube: https://bit.ly/43dYQV9 Listen to the Podcast: https://bit.ly/45rewGf Join Our Newsletter: https://ai-forall.com Follow Us on Social: https://linktr.ee/aiforallofficial