Today’s charging experience in North America is, to be blunt, not good. New EV owners meet disappointment in the very first weeks of ownership. Some chargers are broken. Others are slow. Still others fail at software handshakes. When EV owners charge at a third party station like Electrify America or EVgo there are are too many “cooks” and too much complexity. I one owns the customer experience. Autel Energy North America aims to lift the “joy meter” of charging by delivering high quality chargers to both homes and public charging stations. John Thomas, COO, tells us how.

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