E123: Applying Net Promoter Score (NPS) to a Zero Waste Conference (Audio by AI)

In this episode, I share a clip from the book chapter I wrote for "Lean Six Sigma for Good: Lessons from the Gemba" Volume 1. I explain how I used net promoter score (NPS) to assess the attendee feedback of a fundraising conference I helped organize.

By the way, this entire podcast was spoken by my AI voice created by Eleven Labs.

Links for this episode:

• Lean Six Sigma for Good: Lessons from the Gemba (Volume 1): ⁠https://www.leansixsigmaforgood.com/lean-six-sigma-for-good-lessons-from-the-gemba-volume-1-real-life-stories-and-experiences-written-by-lean-and-six-sigma-volunteers-working-with-not-for-profit-organizations/⁠

• Eleven Labs (affiliate link): ⁠https://try.elevenlabs.io/lp5v7zzfm8mz⁠

Learn more about BPI

• 7 Continuous Improvement Best Practices: ⁠⁠⁠⁠⁠⁠https://mail.biz-pi.com/lss-best-practices-funnel⁠⁠⁠⁠⁠

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