The Heart of Healthcare | A Digital Health Podcast Healthcare Consumers Are Waking Up | Collective Health Co-founder & CEO Ali Diab
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Sep 2, 2025 In this captivating conversation, Ali Diab, CEO and Co-Founder of Collective Health, dives deep into the transformative shift towards consumer awareness in healthcare. He shares how his own battle with insurance denials inspired him to create user-centric health solutions. The discussion highlights the powerful role of AI in enhancing care while underscoring the indispensable need for human advocacy. They also tackle the complexities surrounding GLP-1 drug accessibility and the importance of accountability among stakeholders in fostering a more equitable healthcare system.
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Personal Insurance Denial Sparked Collective Health
- Ali Diab described being hospitalized, having most of his small intestine removed, and then battling insurance denials for months.
- He sued to get his notes, won the reversal, and used the ordeal to build Collective Health.
Outsider Perspective Drives Customer Focus
- Ali came to healthcare as a consumer-internet outsider and used that naiveté to rethink patient-focused service.
- He argues lack of customer obsession explains low net promoter scores among incumbents.
Talent Influx Signals Real Change
- Ali finds hope in the influx of talented outsiders tackling healthcare because it’s a huge national problem and market.
- He compares disruption in other industries to the current wave entering healthcare.