How to Succeed at Customer Success

The best attitude, behavior, and technique on how to succeed at customer success

What are the attitudes towards sales throughout your organization?

Quantify the value of your relationship with your clients

Do you want to be right, or do you want to be rich?

Start with expansion calls, get some traction and move on to recapture calls

What happens after the sale and who is responsible for it?

Use the thermometer technique check in with ALL your clients