There is nothing more powerful than having every member of the team charged with the vision of the company. To ensure that this relays across the organization, the role of a CS leader is crucial in translating and aligning the people in the product team with what the market and customers are looking for. Ryan Weisert, CS leader, Iterable is the unchurned guest in today’s episode. 

 Josh & Ryan share a conversation about:

• Ensuring hyper-alignment with the head of product
• Advocating certain features by presenting numbers and projections
• Crafting a career path for folks on your team
• Hiring and onboarding talent that fits in the culture
• Getting practical on delivering feasible value as a CSM

“A lot of customer segmentation strategies fall flat when they don't look at the feasibility just on a day-to-day basis of how a CSM manages their time.They also don't look at the growth path or the relative enjoyment of the job. " - Ryan Weisert

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About Ryan Weisert
Ryan is a Client Success leader focused on retaining and growing revenue.  He is passionate about developing best-in-class Client Success Managers.

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Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter. 

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👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

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