Call To Action 110: How to beat uncertainty and unpredictability with Matt Watkinson, CX consultant & author of Mastering Uncertainty
Apr 7, 2023
Matt Watkinson, CX consultant and author of Mastering Uncertainty, discusses turning uncertainty into an advantage, the impact of COVID, fear of failure, luck, affordable loss, and more. He shares insights on personal growth, embracing uncertainty for innovation, and the importance of building strong relationships. The podcast also covers book recommendations for sales strategies and gratitude for shared wisdom.
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Episode notes
Constant Uncertainty
- The world is constantly experiencing unpredictable events, big and small.
- Our brains filter out this uncertainty because it's cognitively uncomfortable.
Rice Pile Analogy
- The "rice pile analogy" illustrates how unpredictable events of varying sizes are a feature of complex systems.
- Life-changing events often have trivial beginnings, like one grain of rice causing an avalanche.
Uncertainty as Opportunity
- Businesses often try to eliminate uncertainty, but embracing it is key to opportunity and success.
- Your relationship with uncertainty impacts every aspect of your life, from setbacks to goal setting.