This is our 50th episode and we are also celebrating now appearing on Apple podcasts! Our guest is the ‘very Dutch’ Dave Van Herpen (his quote)… Dave is an experienced practitioner and consultant for service transformation. He’s also been a core organiser for the SRVision/Service Manager days in Utrecht. He eschews ‘framework fetishists’ (don’t we all) and is clear on the need to clarify business goals before using specific models and frameworks. We discuss practical, positive approaches to Scrum, Kanban, Agile and Cynefin, amongst others, as well as the challenges of joined up DevOps and ITSM implementation. Dave makes a great point that a lot of the ‘framework wars’ occur more at conferences than the workplace. He also discusses valuable experience of agile and ITSM approaches outside of IT. Dave enjoys a good Dutch IPA who doesn’t?