#16 What Retailers Got Wrong About E-Commerce & How to be Remarkable w/ Steve Dennis

Steve Dennis is a retail industry veteran, keynote speaker on retail innovation, podcast host, and has recently revised his bestselling book “Remarkable Retail - How to Win & Keep Customers in The Age of Disruption”.

Steve is President of Sageberry Consulting, Strategic Advisor, Senior Forbes Contributor and holds an MBA from The Harvard School of Business.

In Episode 16 we talk about the current retail environment, fostering a culture of experimentation, mapping out the customer journey and, of course, how to be remarkable.

WE DISCUSS:

04:24 - What retailers got wrong before the pandemic

06:30 - New retail strategies - what new tricks must old dogs learn?

14:10 - The end of scarcity

19:59 - Experimentation, innovation, trial and error

24:12 - The importance of risk and failure

29:09 - What we need in our retail leaders

38:01 - Challenges for legacy retailers and advice for next 5-10 years

42:00 - Read this one chapter of Steve’s book

45:40 - Meeting customers at different levels

51:18 - What to do with the old version of Remarkable Retail?

STEVE DENNIS

LinkedIn: https://www.linkedin.com/in/stevenpdennis

Instagram: @Stevenpdennis - https://www.instagram.com/stevenpdennis

Twitter: @Stevenpdennis - https://twitter.com/StevenPDennis 

Website: https://stevenpdennis.com

RetailWire: https://www.retailwire.com/author/steve-dennis

Forbes: https://www.forbes.com/sites/stevendennis

Podcast: https://podcasts.apple.com/us/podcast/remarkable-retail

Books: https://stevenpdennis.com/remarkable-retail/

Keynote Speaking: https://stevenpdennis.com/speaking/

EPISODE #16:

You can listen to the full episode here OR

WATCH it on YouTube - https://youtu.be/aD8LItLQ_fM

MARIA HVOROSTOVSKY:

LinkedIn: https://www.linkedin.com/in/mariahvo/

Instagram: @MariaHvo - https://www.instagram.com/mariahvo/

Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo

Get in touch if you need help HIRING your senior leadership team

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