CX Today The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet
According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure.
That reflects the hesitancy that many contact centers - particularly those within large enterprises - have in migrating to the cloud.
CX Today's Charlie Mitchell is joined by Jon Arnold, Principal of J Arnold & Associates, and Matt McKernan, SVP of the Americas at Content Guru, to dive deeper into this trend.
In doing so, we consider:
- The critical blockers to enterprise CCaaS migrations.
- The tricky workloads to move to the cloud.
- Troubles within the public sector specifically.
- What should a complex, enterprise contact center look for in a CCaaS provider?
Content Guru is a stalwart CCaaS provider, trusted by many large enterprises. To learn more about their tech portfolio, visit Content Guru.
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