AI-Curious with Jeff Wilser
How Leaders and the C-Suite are Using AI, w/ Sarah Franklin, the CEO of Lattice
Mar 28, 2025
In this engaging conversation, Sarah Franklin, CEO of Lattice and former CMO of Salesforce, shares her expertise on AI's transformative role in leadership and HR. She discusses how AI agents are moving from theory to practical applications across various sectors. Sarah emphasizes the importance of trust and human-centric values as leaders navigate the complexities of AI integration. The discussion also touches on future innovations like digital twins and avatar-led meetings, along with practical tips for addressing employee concerns about job security.
43:04
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Quick takeaways
- Leaders must balance the urgent adoption of AI with effective change management to navigate uncertainties in workforce dynamics.
- Transparency in AI operations is crucial for organizations to maintain trust and promote a human-centric approach amid digital transformations.
Deep dives
Challenges Leaders Face with AI Adoption
Business leaders are eager to embrace AI due to its potential for improving efficiency and productivity. However, they often encounter significant challenges when attempting to integrate AI into their organizations, primarily because there is limited precedent for such a transformative technology. This situation creates a disconnect, as leaders must balance the urgency to adopt AI while managing the uncertainties of change that it brings to roles and workforce dynamics. Effective change management is crucial for organizations, as it addresses the evolving nature of job functions and the skills employees need to develop.
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