First come, first served: There is an art, and an etiquette, of queues

Well designed queues give you hope and feel fair, while poorly designed ones can ruin your day.

Queues are everywhere around us, and not all are designed well.

This hour, the art of the queue, the challenge of waiting in line, and when, if ever, cutting in line is appropriate.

GUESTS:

• Jennifer Goff: Owner and founder of Skip the Line
• Marie Helweg-Larsen: Professor of psychology at Dickinson College
• Richard Larson: Professor of data, systems, and society at the Massachusetts Institute of Technology
• Steven Soifer: President of the American Restroom Association

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Colin McEnroe, Jonathan McNicol, and Cat Pastor contributed to this show.

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