Under the Radar

330: Engaging with Reddit

23 snips
Oct 23, 2025
Explore how Overcast navigates feedback channels and social media. Discover the decision to create an official Reddit community and the challenges of managing multiple platforms. Hear the impact of direct engagement on Reddit, reducing negativity and enhancing community tone. Learn how Reddit offers valuable beta feedback that shapes product decisions, while also grappling with the noise of vocal users. The conversation emphasizes the balance of community presence and productivity, revealing the complexities of developer-user interaction.
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ADVICE

Set Support Expectations Upfront

  • Set clear expectations on support channels before exposing contact info to reduce unrealistic demands.
  • Label email as "feedback" and warn you likely won't respond to avoid drowning in support requests.
INSIGHT

Many Channels Multiply Burden

  • Multiple feedback channels fragment attention and quickly overwhelm a single developer.
  • Marco stopped maintaining many presences because he couldn't keep up while still shipping code.
ANECDOTE

Creating An Official Subreddit

  • Marco created an official Overcast subreddit rather than joining a fan-made one to avoid disrupting the existing community.
  • He appointed moderators and opened a public space to change the tone and be directly present.
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