The Future of MSP Platforms: AI, Integration & Growth | Chris Day

The MSP platform you’re using today?
It might not get you where you want to go.

In this episode of MSP Insider, I sat down with Chris Day to unpack what’s really broken in the MSP platform space—and where things are actually headed.


We talk about:
→ Why “integration” is still mostly a buzzword
→ How AI is changing the way we manage data and deliver client value
→ What it really takes to create a platform that feels like it was built for you—not patched together for investors


If you’ve ever felt like your tools don’t talk to each other—or that your stack is holding you back—this one’s worth your time.


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Key Topics Covered:
• Why traditional MSP platforms are falling behind
• What true integration should look like
• AI’s role in transforming client experience and operations
• Building a scalable, context-aware customer journey
• What to expect from MSP platforms by 2026
• What you can do today to close the gap


⏱️ Timestamps:
0:00 – Intro
1:20 – Chris Day on regrets and lessons learned
4:13 – Where MSP tools miss the mark
7:48 – Fixing broken integration
10:19 – Building a better client experience
14:03 – Behind the scenes at ScalePad
18:45 – AI, context, and the next big shift
26:37 – Why context wins
33:32 – Real steps to improve CX now