CX Today Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by four prominent CX analysts to dissect each story.
In this edition, our CX experts include:
- Liz Miller, VP & Principal Analyst at Constellation Research
- Rebecca Wetteman, CEO & Principal Analyst at Valoir
- Shelly Kramer, President & CEO at Kramer & Company
- Finbarr Begley, Senior Research Analyst at Cavell
During the conversation, they share more insight into each of the three following news stories:
AWS Launches the Next Generation of Amazon Connect
The Amazon Connect relaunch signals a major platform re-architecture, with AWS embedding first-party AI across its CCaaS platform.
Zendesk Debuts a New CCaaS Solution After Acquiring Local Measure
Following Zendesk's acquisition of Local Measure, it introduced a CCaaS solution for the midmarket and above.
Genesys Delays Its Bid to Become an IPO
The Information broke the story, with its sources suggesting that the company chose to do so because of increased "stock market volatility". But are there other reasons.
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