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In this episode, we delve into the transformative insights from Will Guidara's book, "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect." Guidara, co-owner of the world-renowned New York restaurant Eleven Madison Park, shares his unique approach to hospitality, emphasizing the power of personalization and genuine engagement. We explore his concept of "host leadership," the universality of hospitality across all businesses, and how hospitality can be a powerful tool for problem-solving. Guidara's book serves as a compelling reminder of the human element at the heart of all business interactions. Tune in to discover how embracing 'unreasonable hospitality' can create memorable experiences, build stronger relationships, and make the world a little bit better, one interaction at a time.
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