The Data Stack Show 247: Consulting Firms, AI Strategies, and the $100K Question with the Cynical Data Guy
Jun 4, 2025
Matt, known as the 'Cynical Data Guy,' returns with his sharp observations on corporate data trends. The conversation dives into Klarna's pivot from AI to human support, illustrating the limitations of technology in customer service. They address sensationalist media narratives surrounding AI and critique the costly strategies of consulting firms. The duo humorously reveals how simplistic tools, like Excel, still dominate data management. Lastly, Matt offers a witty take on the shortcomings of data science, emphasizing the need for practical, business-focused approaches.
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AI Can't Replace All Jobs Yet
- Klarna's quick shift from AI-first customer support back to human agents shows AI isn't ready to replace all jobs yet.
- Human touch remains essential in customer support, especially for complex issues beyond AI's current capabilities.
Small AI Wins Add Up
- Even a small reduction in customer support headcount due to AI can have large economic impacts.
- Individual AI failures hide the broader trend of ongoing progress and significant job displacement.
Consulting AI Strategies Are Overpriced
- Paying expensive consulting firms for AI strategy often delivers obvious insights at high costs.
- These firms tend to recycle the same generic advice tailored to many clients rather than offering bespoke strategies.