The Customer Experience Podcast 123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Feb 23, 2021
39:30
These trends will be important for the future of CRM: transparency, multiple companies working together, and proving value using a new wave of enterprise software and data sharing. What if we started to think of the customer being part of our customer system?
In this episode, I interview Scott McCorkle, CEO at MetaCX, about how to reinvent CRM with transparency.
Scott and I talked about:
- The definition of competitive customer experience
- Trends in enterprise software driven, in part, by the pandemic
- Feedback on MetaCX’s emotional outcome-based view of relationship
- Embracing uncertainty, challenge, and mistakes in the startup world
Check out these resources we mentioned during the podcast:
- Scott Dorsey
- Delta Airlines
- MetaCX
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.
In this episode, I interview Scott McCorkle, CEO at MetaCX, about how to reinvent CRM with transparency.
Scott and I talked about:
- The definition of competitive customer experience
- Trends in enterprise software driven, in part, by the pandemic
- Feedback on MetaCX’s emotional outcome-based view of relationship
- Embracing uncertainty, challenge, and mistakes in the startup world
Check out these resources we mentioned during the podcast:
- Scott Dorsey
- Delta Airlines
- MetaCX
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.