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Show Notes:

In this episode of Insights Unlocked, we sit down with Kasey Canlas, UX Research Manager at Genesys, live from a UX conference. With over five years of experience in research operations and three years as a manager, Kasey shares her expertise on how to strengthen collaboration within organizations to amplify the impact of UX research.

Key Takeaways:

Leveraging Internal Expertise:
Kasey discusses the importance of looking beyond your immediate team to find and collaborate with experts in other departments. By harnessing the strengths of colleagues across the organization, UX researchers can improve their own work and drive more meaningful outcomes.
Clear and Actionable Communication:
One of the major themes Kasey emphasizes is the need for delivering research findings in a clear, concise, and actionable manner. Avoiding unnecessary complexity in presentations ensures that key insights are easily understood and applied by stakeholders.
Building Genuine Relationships:
Kasey highlights the value of forming genuine connections with stakeholders before critical needs arise. Regular, informal check-ins help in understanding their values and working styles, which can lead to more productive collaborations down the line.
Creating and Maintaining Research Repositories:
The episode touches on the challenges and successes of implementing research repositories in different organizations. Kasey stresses the importance of having the right processes and shared responsibility in maintaining these resources.
Giving Stakeholders Grace:
Kasey advises listeners to practice empathy with stakeholders, recognizing that everyone has different expertise and constraints. This approach fosters better communication and collaboration.

Quotes from the Episode:

“It’s about making everything you have—whether it’s findings or recommendations—actionable, clear, and easy to follow.”
“Build relationships before you actually need anything from them. That’s how you create genuine connections.”

Episode Links:

Kasey Canlas on LinkedIn
UXDX conference

Tara Brach, "Radical Acceptance: Embracing Your Life With the Heart of a Buddha" (Random House, 2004)