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Unchurned - The No. 1 podcast for Customer Success

Creating a Best-In-Class Action Item Detection Model Ft. Chenay Gladstone (Updateai)

Jan 3, 2023
15:58

In this episode of [Un]churned we feature UpdateAI’s very own Chenay Gladstone. Chenay leads the data annotation and analysis practice at UpdateAI. She is our longest-serving employee and has been a bedrock of our effort to revolutionize natural language programming. We are blessed to have Chenay as a core member of the UpdateAI team.

In this episode, Chenay shares with [Un]churned Host and UpdateAI CEO Josh Schachter about the process behind the team’s approach to creating a best-in-class action item detection model. She shares her background in linguistics and how she’s been able to leverage her education.

Chenay also describes what keeps her hungry to help grow UpdateAI, her love for volleyball, and other fun facts about working at a startup. You can follow Chenay on LinkedIn at https://www.linkedin.com/in/chenay-gladstone/.

Here’s more about how Chenay and the team at UpdateAI have developed its proprietary artificial intelligence technology: https://update.ai/blog/how-updateai-detects-action-items-to-help-customer-relationship-builders/.

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