Mónica Guzmán is a bridge-builder, journalist, entrepreneur, and author of I Never Thought of It That Way. She shares with us her concept of conversation dials and how that dynamic can play out in both in-person conversations and online communication. Her desire to help people understand one another is what drives her in her work as well as her daily life. Mónica shares how valuable trust is in conversation and why and how persuasion has become a lost art. Find out more about Mónica Guzmán's work with Braver Angels at braverangels.org and find more about her personal endeavors at moniguzman.com  Moni's book I Never Thought of It That Way is also available on Amazon.