Money Clinic with Claer Barrett
How can I cut the cost of my insurance cover?
Jul 23, 2024
Sam Richardson, Deputy editor of Which? Money, discusses rising insurance costs and declining customer service with Claer Barrett. They explore challenges in the claims process, the importance of travel insurance, and strategies to manage rising premiums. Practical tips on cutting insurance expenses are shared, highlighting the impact on uninsured drivers and societal issues.
25:02
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Quick takeaways
- Insurance claimants often face challenges during the claims process due to delays and lack of clarity in decisions.
- Rising insurance premiums are attributed to factors like bad weather claims and extended repair times, impacting customers seeking better value.
Deep dives
Issues with Insurance Claims Processing
Almost half of insurance claimants face problems during the claims process, from delays in decision-making to challenges in understanding claim rejections. Vulnerable customers, impacted by incidents triggering claims, face even greater difficulties due to the stress of the situation. Insurers are failing to provide necessary support despite consumer expectations. The lack of clarity in claim decisions limits consumers' ability to raise complaints.
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