

From CIO to P&L Owner with Aflac’s Transformation Officer Rich Gilbert
As businesses embrace more digital technology and tools to drive revenue and transform their operations, CEOs are expecting their tech leaders to step up to a new role: transformation leader. This elevation in the organization requires not just a technology leadership mindset but also a business leadership mindset.
To make that transition successfully, it takes a true visionary, someone who is dialed in to what the business needs and proactively anticipates and guides innovation rather than waiting around for marching orders. It takes the ability to lead with grace, empathy, and confidence even while under extreme pressure to perform. Rich Gilbert, Aflac’s Chief Transformation Officer, is the embodiment of this kind of executive.
While Rich’s career journey has spanned technology leadership roles at a number of major companies, he’s now not only responsible for the digital services organization at Aflac but also its largest P&L. In this episode, recorded at the CIO 100 Symposium & Awards, he draws on his experience to share how to break through glass walls, create business value as a digital executive, and lead through an inspiring vision.
Join us as we discuss:
- How to develop and cast a grand vision and inspire your team to embrace it
- The importance of iteration and starting from the right place when tackling goals
- Rich’s secret sauce for leading with grace even while under extreme pressure
- The story behind Aflac’s famous mascot, the Aflac Duck
More information about Rich and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/richlgilbert/
- Company Website: https://www.aflac.com/