Trust, UX, and the Future of AI Product Management

In this episode, Shobhit sits down with Saurabh Sharma, Chief Product Officer at You.com, to unpack what it takes to lead in the rapidly evolving world of AI.

Saurabh shares his journey from starting out as an engineer at IBM, to building products at Google and OpenSea, and now driving applied AI innovation at You.com. Along the way, he reveals lessons learned from frontier markets like NFTs and AI search, where product–market fit is anything but obvious.

This conversation dives deep into:

• Why evals are the new PRD, UX, and SLA in AI product development
• How to build AI products users actually trust and adopt
• The role of ethics, compliance, and tone in responsible AI design
• Navigating ambiguity in frontier markets with his “Three E’s framework” (Exploration, Expansion, Engineering)
• Why product managers can’t delegate listening to customers
• Personal lessons on continuous learning, resilience, and intellectual curiosity

Timestamps

00:00 – Welcome & Introduction
00:33 – Meet Saurabh Sharma
01:06 – From IBM engineer to Google PM: Saurabh’s journey
02:50 – Common threads across Google, OpenSea, and You.com
06:07 – Building AI products: lessons from the frontier
14:54 – The “Three E’s” framework for strategy in ambiguous markets
23:36 – Ethics, compliance, and trust in AI design
25:39 – Personal insights: books, health tech, and definitions of success
29:31 – Closing thoughts & where to connect with Saurabh

Connect with Shobhit Chugh here: https://www.linkedin.com/in/shobhitchugh/

Connect with Saurabh Sharma here: https://www.linkedin.com/in/saurabhs/

Connect with youdotcom here: https://www.linkedin.com/company/youdotcom/

www.intentionalproductmanager.com