Generative AI with Cliff Henson, Microsoft

This episode explores:

• Defining GenAI: a capability at the peak of its hype and plenty of use cases (2:20)
• Reasons for CSCOs to take action on GenAI now rather than later (5:02)
• Real-world GenAI use cases in supply chain (7:04)
• Recommendations for supply chain leaders implementing GenAI in their own organizations (13:03)

Host Thomas O’Connor explores generative AI (GenAI) with guest Cliff Henson, corporate vice president of cloud supply chain at Microsoft. They discuss approaches and opportunities in this emerging space, including use cases for GenAI in space planning and order fulfillment. 

Though early in the GenAI journey, Cliff discusses the transformative potential of the technology and how it has enabled the connection of disparate systems and provided the ability to obtain data-driven insights in minutes, rather than weeks or months. Then, Thomas and Cliff close the show with four discrete recommendations for supply chain leaders seeking to implement GenAI in their own organizations.