Becker’s Healthcare Podcast Dr. Tom Allen, Executive Medical Director, Behavioral Health, Blue Cross and Blue Shield
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Jul 20, 2025 Dr. Tom Allen, Executive Medical Director of Behavioral Health at Blue Cross and Blue Shield of Illinois, discusses the pressing mental health crisis exacerbated by the pandemic. He emphasizes the importance of telehealth and personalized services to enhance patient outcomes. Dr. Allen highlights the unique challenges faced by teenage girls and advocates for collaborative care solutions. He also explores innovative digital tools that improve member satisfaction and how integrating behavioral and physical health can transform care delivery.
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Surging Depression & Telehealth Access
- Depression and anxiety rates have doubled and one in eight people now have depression in the US.
- Telehealth expands access, letting members find providers that match their preferences like language and ethnicity.
Teen Girls and Mental Health Rise
- Teenage girls ages 12 to 19 show the highest rate of depression—about one in four.
- Factors include social media, economic insecurity, and increased social isolation.
Leverage Data Sharing in Care
- Share data between payers and providers including claims and health records.
- Use measurement-based care tools to monitor conditions and intervene early for better outcomes.