EP 37: Removing interview bias and reducing attrition w/ Ashleigh Anderson - VP, Head of Global Talent Acquisition at Credit Karma

Ashleigh Anderson, VP, Head of Global Talent Acquisition at Credit Karma, joins host James Mackey to discuss how structured interviews can get rid of bias, improving stakeholder engagement with talent acquisition, best practices for reducing attrition and more!

Episode Chapters:

00:25 Who is Ashleigh Anderson?

01:25 What is Credit Karma?

01:59 Where are Credit Karma employees located?

02:36 Structured interviews can get rid of bias

05:11 The evolution of structured interviews to apply to every open role

07:55 How to improve stakeholder engagement with talent acquisition

10:02 How prioritization can impact talent acquisition outcomes

13:45 Integrating talent acquisition process into technology to generate data to prove impact

16:01 Talent acquisition needs to be data-driven

17:15 The importance of having talent acquisition at the table

18:22 What Credit Karma’s talent acquisition team is responsible for

24:14 What does success look like for Credit Karma’s recruiting efforts?

25:15 Quality of hire at scale is hard to maintain

28:23 The impact of prioritizing people over profits

30:15 Salary equity as a tool for internal mobility

33:10 Best practices for reducing attrition to less than 10%

36:12 Creating career frameworks

39:04 Mistakes of having an annual review cycle

40:15 Wrap up

Thank you to our sponsor, SecureVision, for making this show possible!

Our host James Mackey

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