How do you disrupt an entire industry and transform customer experience? Together with his team, TJ Parker, Co-Founder and former CEO of PillPack, did just that.

During our conversation, TJ shares the journey of building PillPack, from their early vision and startup team, to navigating through extremely tense dynamics with very large incumbents, to ultimately selling PillPack to Amazon, and continuing to build for a much bigger market. He reflects on the biggest lessons learned, and also the most critical decisions that shaped the company’s success.

It was a treat to have TJ’s big brother, Dan Parker, in the audience. When it came time for QA, Dan helpfully asked what percentage of college classes TJ actually attended.

We also dive into the power of community, the importance of work ethic, and what’s next for TJ in his new(er) role as an investor at Matrix Partners.

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TJ Parker, Co-Founder and Former CEO of PillPack | Transforming Customer Experience in the Pharmaceutical World