What does it take to reimagine a 10,000-employee enterprise for a digital-first future?

In this episode, Unum CTO Gautam Roy breaks down how he transformed the company’s operating model, culture, and technology foundation by reshaping experiences from the customer backward.

Gautam shares how Unum evolved from applications to journeys to value streams; how AI, data, and automation have become levers for acceleration; and how innovation culture and continuous learning drive enterprise adaptability.

Highlights:

Unum’s shift to digital-first architecture and “moments that matter”
How AI, data, and automation remove friction across operations
Building predictive, proactive technology employee experience
Creating safe spaces and recognition models for innovation
Developing a future-focused, cross-functional learning culture

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