Design That Delivers: Impact, Innovation, and Leadership

In this episode of Wharton Tech Toks, host Debbie Cheng (WG’26) sits down with Carly Price (WEMBA ‘23), Senior Director of Customer & Partner Experience Design at ServiceNow and founder of Liv Labs, a women’s health startup.

Carly shares what it takes to lead design at scale across industries from retail and finance to automotive and enterprise SaaS. She opens up about launching Liv Labs and balancing startup life with the Wharton WEMBA program, all while working full-time and raising a family.

From building beta branches at JPMorgan Chase to integrating AI into UX at ServiceNow, Carly’s career is a masterclass in creative leadership, strategic thinking, and staying curious.

Whether you're a designer, founder, or MBA navigating your next move, this episode is full of real talk, tactical insights, and inspiration.