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Wisdom From The Top with Guy Raz
PayPal: Dan Schulman
Aug 23, 2023
Dan Schulman, CEO of PayPal, discusses integrating social justice into the company and supporting black-owned businesses. He shares his career journey and the challenges of the telecom industry. The process of separating PayPal from eBay is explored. Embracing remote work during the pandemic and its enhancements are discussed. The future of work, leadership, and employee well-being are also addressed.
41:56
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Quick takeaways
- Dan Schulman's leadership at PayPal demonstrates that mixing business and social justice can be a successful strategy without sacrificing the company's bottom line.
- Dan Schulman's commitment to diversity, inclusion, and consumer advocacy drove him to take a stand on social issues, even when it potentially impacted PayPal's reputation or financial outcomes.
Deep dives
Embracing Social Justice and Values at PayPal
Dan Shulman became the CEO of PayPal in 2014 and faced the challenge of resolving the conflict between PayPal and credit card companies. He decided to prioritize customer choice over encouraging customers to use certain payment methods. This decision was based on PayPal's mission to be a consumer champion and reduce customer confusion. Despite initial market backlash, the decision proved successful, leading to increased partnerships and customer growth without harming PayPal's bottom line.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode