Coach Pony Dear Coach Pony: All of Your Refund Questions Answered!
At some point in your coaching business, someone is going to ask you for a refund.
This season on the Coach Pony Podcast, dating coach Bobbi Palmer, of Date Like a Grownup and I are here to help by answering your burning questions about your coaching business, so you can get more clients and get paid to coach! Also, we have a Bridgerton audio theme this season, so enjoy!
Refunds can be a tricky and uncomfortable situation. But today, Bobbi and I are giving you our best advice for how to handle these requests with integrity, so you can best serve your clients and your business.
Listen to the full episode to hear about:
- Why there is no right answer for refund requests
- Why having a solid intake process and clear contracts can help you avoid refund requests to begin with
- How Bobbi handled two very different refund requests
- Two pieces of homework to make handling refunds easier
To learn more about Bobbi Palmer:
To learn more about Christie Mims:
If you have some chocolate worth reviewing on the show, we are easily bribed!
Email us at hello@coachpony.com with your recommendation or if you want to send us something to try!