Join Monika Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands.
Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a difference.
Hosted by Paula Thomas
Show notes:
1) Lalit Suri Hospitality Group
2) The LaLit Loyalty
3) Juber Shaikh
4) Monika Sharma
5) Book recommendation: Thinking Out Loud - Keeping Nothing Behind
6) Book recommendation: Grand Central Publishing Delivering Happiness: A Path to Profits, Passion and Purpose
Let's Talk Loyalty