Nintendo Dads Podcast #546: Quit Having Fun
Sep 26, 2025
Doug Bowser's forthcoming departure as President of Nintendo of America sparks discussions about leadership changes and public persona comparisons. The hosts delve into the implications of Nintendo outsourcing customer support and the latest music tracks adding flair to gaming. They explore recent game updates, delays, and a variety of new releases, while also engaging in a spirited Blind Rankings segment featuring Super Smash Bros. guest reveals. Listeners provide insights on their Switch play modes and suggest musical artists for game soundtracks.
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Episode notes
Leadership Change At Nintendo Of America
- Doug Bowser will step down as Nintendo of America president effective Dec 31, 2025, with Devin Pritchard succeeding him on Jan 1, 2026.
- The hosts see this as an internal succession win that maintains Nintendo's DNA while changing public-facing leadership style.
Outsourcing Customer Support Risks Talent Pipeline
- Nintendo will outsource customer support, triggering contractor layoffs and complaints about training replacements.
- Hosts worry outsourcing (and AI mentions) risks quality and damages internal talent pipelines and morale.
Phase Outsourcing Over Time, Not Overnight
- Large customer-support transitions should be multi-year with phased knowledge transfer and mixed onshore/offshore staffing.
- Rapid cutovers risk service quality and should be avoided during high-demand periods like holidays.
