Customer Confidential: Untold Stories of Earned Growth

Ep. 20: Making customers royally happy

Oct 2, 2014

53:15

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Episode notes

Horst Schulze, CEO of Capella Hotel Group and one of the founders of Ritz-Carlton, reflects on what it takes to set a high bar for service (7:34), engage employees (16:02) and earn customers' enduring loyalty (38:31).

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