How AI and agents transform frontline work

Mar 25, 2025

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Stay productive and connected with AI-powered experiences for frontline workers using Android and iOS devices to quickly sign in, manage tasks, find information, and collaborate with team members. Easily access essential resources, check inventory, and get instant answers from Copilot Chat and AI agents that you can build in SharePoint and Microsoft Copilot Studio. Microsoft 365's latest device experiences take frontline productivity and customer interactions to the next level—from improving customer interactions to managing worksites.

Avery Salumbides, Microsoft 365 Frontline Product Manager, demonstrates key updates across Microsoft Teams, Copilot, and AI agents on mobile, plus essential admin setup considerations to equip your frontline.

► QUICK LINKS:

00:00 - Microsoft 365 AI-powered and Android and iPhone experiences

00:30 - Demo- Frontline worker experience

01:07 - Streamlined Task Management in Teams and using your own apps

02:34 - Use AI with Copilot Chat and agents to access information

05:13 - Connect with peers and translate conversations in Microsoft Teams

06:17 - Shift management & scheduling - even with nearby locations

06:48 - How to get it running in Microsoft 365 admin center

08:05 - Information access and setting up QR + PIN in Microsoft Entra

09:20 - Wrap up

► Link References

Get started at https://aka.ms/M365Frontline

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