The title of this Advanced lesson may be controversial. After all, it is a fact that tens of thousands of people – some of whom have been lifted out of abject poverty – work in call centres around the world. However, questions one might ask are: what kind of work do call centre workers actually do? What kind of career prospects can workers realistically expect from such work? Béatrix talks of her friend’s experience in one such call centre. Let’s listen.
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