88. Guest Comms That Drive More 5-Star Reviews

I sit down with Ariel Smith, a hospitality powerhouse who went from sales rep to managing a 60-person guest comms team—and now runs her own short-term rental company with 30 properties in one of the most competitive markets: San Diego.

Ariel shares her journey from her early days at Home Suite and AvantStay (back when they only had 30 listings!) to building a thriving, hospitality-first STR business.

Whether you’re an operator with 3 properties or 300, this episode is a masterclass in hospitality strategy and operational excellence.

Connect with me....

Podcast: ⁠https://podcasters.spotify.com/pod/show/patryk-swietek

YouTube Channel: ⁠https://www.youtube.com/@patrykswietek

Instagram: ⁠https://www.instagram.com/patryk_swietek/

Facebook Group: ⁠https://www.facebook.com/groups/strnation/

Connect with Ariel Smith on Instagram https://www.instagram.com/arielisabelsmith/