It's fascinating how fast user behaviour changes in eCommerce. The hottest new eCommerce idea can rapidly develop from being a 'nice-to-have' feature that differentiates you from competitors, to the standard that all customers expect. Over the last decade we've seen the growth of mobile commerce, a host of new delivery options, hundreds of new payment options and a new worlds born through virtual and augmented reality.

eCommerce consultant Luke Carthy spends a lot of his time analysing the world of online retail and helping eCommerce companies grow. He is the perfect guest to join us on the topic of 'eCommerce Features and Functions that Users Find Irresistible'.

In this episode we discuss:

Recommendations for companies that in market-leading positions continually striving to maintain their competitive edge
eCommerce features that have moved from 'nice-to-haves' to expected by customers
The most engaging eCommerce features and functions in 2020
New eCommerce software we think you'll love

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Nikki Bon, Frank Castillo and Samm Levine guest