Driving Customer Experience (ft. Idan Shpizear)

When Idan Spizear immigrated from Israel, he started out cleaning carpets, quickly realizing that the real value was in genuinely caring for customers going through tough situations, not just fixing the problem at hand. By always looking for ways to add value—listening, being present, and helping homeowners feel calm through emotional disasters—he built a restoration business that thrives on empathy and human connection. Today, as the founder of 911 Restoration franchise, he focuses on empowering others to grow by making service, innovation, and team accountability the heart of every customer interaction.

 

Key themes included:

1. Customer service as company culture

2. Entrepreneurial origin story and mindset

3. Building accountability within teams

4. Growth challenges for small businesses

5. The role of innovation and experimentation

6. Franchise systems and business scaling

7. Finding fulfillment beyond financial success

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Idan's Website: www.911restorationfranchise.com 

Idan's LinkedIn: https://www.linkedin.com/in/911restoration 

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