865: How to Grow (and Sell) a Data Science Consultancy, with Cal Al-Dhubaib
Feb 25, 2025
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In this conversation, Cal Al-Dhubaib, Head of AI and Data Science at Further and former CEO of Pandata, shares his journey of building a data science consultancy. He discusses how to scale businesses by creating strong core values and effectively engaging clients. Cal highlights the importance of educating clients rather than gatekeeping information. He also addresses common pitfalls tech professionals face, such as not showing vulnerability and the need for both technical and soft skills in hires. His insights provide invaluable strategies for thriving in the data science sector.
Identifying and seizing market opportunities from past failures can lead to the successful establishment of a data science consultancy.
Implementing significant upfront client commitments fosters accountability, ensuring long-lasting partnerships and a deeper understanding of client needs.
Establishing core values within a company cultivates a strong culture that enhances team performance and differentiates the consultancy in a competitive landscape.
Deep dives
Lessons from Past Failures
The guest shares valuable insights from his initial unsuccessful startup, which ultimately led to the discovery of a lucrative market for data science consultancy. He reflects on the pivotal moment when he realized that the free research he provided to hospitals held immense potential for revenue. This lesson in identifying market needs birthed Pandata, a data science consultancy that thrived in a region lacking adequate data science talent. The experience emphasizes the importance of recognizing and seizing available opportunities from past failures, which can guide future success.
Innovative Client Commitment Strategies
The guest discusses his unconventional approach to client engagement by requiring a significant upfront financial commitment, which initially deterred some prospects. However, this strategy ultimately attracted serious clients who valued the process and were willing to invest in thorough initial engagements. This approach helped to weed out less committed clients and built a foundation for longer-lasting partnerships. The commitment led to a deeper understanding of client needs and fostered a culture of accountability and collaboration.
Cultivating Trust and Clarity
Fostering trust and clarity within the data science process is highlighted as a critical element for success. The guest employs clear communication and simplicity in delivering data science concepts, breaking down complex ideas to ensure clients and stakeholders fully trust the systems being implemented. By using relatable analogies and avoiding jargon, the consultancy has been able to engage clients effectively and improve their understanding. This strategy proved essential when navigating AI literacy among stakeholders, increasing project adoption rates significantly.
Emphasizing Core Values for Company Culture
The importance of core values in shaping the company culture and operational success is discussed as the guest outlines the five core values developed at Pandata. These values—be approachable, win together, cultivate trust, pursue growth, and tame uncertainty—guided hiring processes and shaped client interactions. By embedding these principles into the company, employees who exemplified them naturally thrived, enhancing overall team dynamics and performance. This foundational culture became a distinct factor in differentiating Pandata from competitors and sustaining long-term success.
Strategic Niche in Regulated Environments
The guest details how Pandata strategically focused on heavily regulated industries like healthcare, finance, and education, carving a niche that larger firms often overlooked. By identifying the need for affordable and specialized data science services in these sectors, the consultancy was able to penetrate markets with high barriers to entry. The expertise in handling sensitive data and maintaining rigorous compliance guidelines became a strong selling point for the firm. Ultimately, this strategic positioning not only helped the company to thrive but also laid the groundwork for its successful acquisition by Further.
Jon Krohn talks to Cal Al-Dhubaib about the extraordinary success of AI and machine learning solutions provider Pandata, his ironclad hack for any company to define their core values, and how to attract and secure loyal clients. Cal thinks tech professionals make two critical mistakes in their careers: The first is that they too-often enjoy being the gatekeepers of their work rather than educating their clients and coworkers as to the details of their projects and why it benefits the company. The second is that tech professionals don’t show vulnerability, whether that means not knowing a topic or not fully understanding how a business works. This issue, Cal says, can spell the difference between a startup’s success and failure. Learn how tech startups can make an ironclad strategy for their future in this episode of The SuperDataScience Podcast.
This episode is brought to you by ODSC, the Open Data Science Conference. Interested in sponsoring a SuperDataScience Podcast episode? Email natalie@superdatascience.com for sponsorship information.
In this episode you will learn:
(09:32) How to scale a successful data science consultancy
(22:25) How Pandata navigates highly regulated environments